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Delivery Information

Rates & Policies

a) We use a range of Royal Mail services to deliver your order which are dependent upon the size and weight of your order.

b) Order are usually despatched within 48 working hours of placing your order Monday to Friday, subject to the items being in stock and will take approximately 3-5 days to arrive from confirmation of order despatch.

c) The delivery charges are as follows:

  • Orders less than £50 are charged at £3.95
  • Orders over £50 are free of charge

d) The services we use are Royal Mail 1st Class and 2nd Class & Royal Mail Signed For

e) For any problems with your order contact 01274 845 078 or email katherine@theskingym.co.uk

f) We will arrange for delivery of the Products you order to the address which you specify in the checkout procedure. However, you agree that the time for delivery will not be of the essence to the contract between us.

g) If you do not take delivery of the Products or supply adequate delivery instructions, we may cancel your order and retain the Products. (In this event, we will refund you the price of the Products) OR charge you another delivery cost at £3.95

h) If there is an error or any other delivery problem in respect of the Products ordered, you must notify us in writing within 14 days after the delivery date. Subject to the other provisions of these Terms, we will not be liable for any loss or damage if you fail to do this.

i) Orders can only be accepted and despatched within the UK. Any international orders will be cancelled and refunded.

Delivery FAQs

I have not received my order, what should I do?
We do ask that you allow the specified working days stated above for your order to be delivered. If you have not received your parcel in this time, please kindly check with your local sorting office to see if they are holding the parcel for you. Should they not have your parcel, please contact us on 01274 288 801 or email orders@theskingym.co.uk and we will be happy to assist you further.

Can I have my order delivered to multiple addresses?
If you would like to send orders to more than one address, please place a separate order for each delivery address.

Can I order outside the UK?
No, SkinGym are a UK stockist only and any international orders will be cancelled and refunded.